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Monday Musings – 11/23/09

Air Traffic Controllers…Neuro-Surgeons…Waiters & Waitresses

What do these three professions have in common?

According to the conversation I had with a waitress at an Olive Garden restaurant in Calgary last week, these professions are rated as the jobs with the highest amount of stress.  When I asked what was so stressful about being a waitress, I was not prepared for the well studied and thoroughly researched answer.

She proceeded to tell me how her and a colleague sat one day and calculated what is involved in serving a table of three people.  They figured they carry an average of 150 pounds of food per table and walk about one and a half miles during the whole process, and that’s just one table multiplied by the number of tables they serve during a normal lunch or supper meal.  Added to this is the pressure of making sure that the orders are right, including extras or special requests – “hold the onions please!”  I talked to another waitress this past Sunday who said that sometimes she gets home and wakes up in the night and suddenly remembers that a customer asked her to “hold the tomato sauce” and she forgot to do it.

So, next time you are served in a restaurant think of the waiter or waitress as a neuro-surgeon.  Think of how you would want them to do their job well.  Think of the gratitude you would have for the surgeon whose surgery was a success.  And when the meal is over – tip well!!!

Some years ago, waiters and waitresses were asked what day of the week they preferred to work the least.  Without exception they said Sunday.  Why?  Sunday produces the poorest tips.  Did you go out for lunch after church yesterday?  If so, did you leave a healthy tip?  If you were cheap yesterday, I challenge you to go back to the same restaurant today and put a healthy tip into the hands of the waiter or waitress who performed the successful surgery at your table the day before!

Until next Monday…

Don

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